— Legal —

Terms of Service

Last updated: 18 October 2026

1. What INFLUR Is

INFLUR is a marketplace that connects Brands seeking creative and technical services with Service Providers (agencies, studios, and independent specialists) who deliver those services. Brands may either purchase a fixed-price package published by a Service Provider, or post a brief and receive proposals. INFLUR facilitates the connection, holds payment in escrow, and provides the messaging through which the parties communicate. Except for Managed Projects (Section 7A), INFLUR is not a party to the underlying service agreement between a Brand and a Service Provider — INFLUR’s role is limited to facilitating the match, processing payment, and enforcing the Platform’s rules.

2. Who Can Use INFLUR

To use the Platform, you must:

• Be at least 18 years of age
• Provide accurate, complete, and current information during registration
• If registering as a Brand or Service Provider, represent that you have authority to bind the company or entity you represent
• Comply with all applicable UAE laws and regulations while using the Platform

A Service Provider profile is published when the application is submitted. INFLUR reviews profiles and may reject, suspend, or remove a Service Provider at its sole discretion. A profile is shown as Verified only after INFLUR has reviewed the identity or licence document the Service Provider submitted.

3. Account Roles

Brands buy fixed-price packages, post project briefs, review proposals, pay for package orders into escrow, communicate with Service Providers, and approve or request changes to delivered work.

Service Providers publish fixed-price packages, submit proposals on open briefs (pricing, timeline, and pitch), deliver work product, and receive payment on approval, less INFLUR’s commission (see Section 7).

Admin (INFLUR) reviews Service Provider profiles and verification documents, may remove proposals that break the Platform’s rules, monitors communications for Platform-rule violations, reviews withdrawal requests, and settles reported problems on package orders by refunding the Brand or releasing the payment (see Section 6). INFLUR also runs Managed Projects for businesses (Section 7A), and hires Service Providers for them from its own Brand account.

4. Non-Circumvention

Service Providers are identified by name on the Platform so that Brands can choose who to work with. Their contact details are not: email addresses, phone numbers, websites and social media handles are withheld from Brands and may not be published in any Provider-authored text. All communication and payment relating to a project must take place through the Platform.

You agree NOT to:

• Attempt to identify, contact, or solicit the other party outside the Platform during an active engagement
• Share or solicit personal contact information, external links, or social media handles through the Platform’s messaging system
• Circumvent the Platform to negotiate or complete a transaction outside of INFLUR in order to avoid applicable fees

All messages sent through the Platform are automatically screened for content that violates this section. Messages that appear to violate this policy may be blocked, and repeated or serious violations will result in immediate and permanent suspension of the violating account. In cases of confirmed circumvention, INFLUR reserves the right to withhold any funds associated with the violation, and no refund will be issued to the violating party.

5. Briefs, Proposals & Project Matching

Brands post briefs describing the project, budget range, and deadline. Service Providers submit proposals including price, timeline, and a description of their approach. Proposals are screened automatically for contact details when they are submitted and then reach the Brand straight away; INFLUR may review and remove any proposal that breaks the Platform’s rules. Neither the screening nor any review is an endorsement of the proposal’s quality, accuracy, or feasibility — Brands are responsible for evaluating proposals on their own judgment.

Once a Brand accepts a proposal, a project is created and all other proposals for that brief are automatically closed.

6. Payments, Escrow & Withdrawals

Payments on the Platform are processed by Stripe, a third-party payment processor, in UAE dirhams (AED). INFLUR never receives or stores card numbers. The escrow rules in this Section apply to package orders placed and paid through the Platform. A project arising from a brief is paid as agreed in the accepted proposal; where INFLUR does not process that payment, the escrow, clearance and dispute rules below do not apply to it. Payments by a Client for a Managed Project follow Section 7A.6.

How money moves on a package order

1. Payment. The Brand pays the full package price when placing the order. Until it is paid, no work is owed, no work should start, and the Brand may cancel the order at no cost.
2. Escrow. INFLUR holds the payment for the duration of the order. It is not passed to the Service Provider on purchase.
3. Delivery and review. When the Service Provider marks the order delivered, the Brand may approve it or request one of the revisions included in the package. Where the Brand neither approves nor raises an issue, the order is treated as approved three (3) days after delivery, so that a Service Provider is not left unpaid for accepted work.
4. Release. On approval, INFLUR releases the payment to the Service Provider’s balance on the Platform, less INFLUR’s commission (see Section 7).
5. Clearance. Released funds are held for a fourteen (14) day clearance period before they become available to withdraw.

Withdrawals

A Service Provider may request a withdrawal of their available balance from their Orders page. A withdrawal covers the whole available balance, is paid by bank transfer to the bank account the Service Provider has saved on the Platform, and is reviewed by INFLUR before it is sent. Bank transfers can take several working days to arrive. One withdrawal request may be open at a time, and a request cannot be made until bank details are on file. For this purpose INFLUR stores either an IBAN, or a SWIFT/BIC code together with an account number, depending on what the Service Provider’s bank uses. These details are stored so that a transfer can be made and are never shown to any other user.

Problems, disputes and refunds

While a payment is held, either party may report a problem with the order. Doing so places the order on hold: the money stays with INFLUR, the three-day automatic approval stops, and INFLUR reviews the order record and the messages between the parties. INFLUR will then either refund the Brand in full or release the payment to the Service Provider. INFLUR may refund the Brand where a Service Provider fails to deliver, delivers work materially different from what was purchased, or misses the agreed deadline. INFLUR’s decision settles the order on the Platform; it does not limit either party’s rights under UAE law.

Once an order has been paid, it cannot be cancelled by either party from the Platform; unwinding a paid order is a refund, handled through the process above. Refunds are returned to the original payment method and can take several business days to appear. INFLUR does not charge a fee for a refund, and no commission is taken on a refunded order. Payments that have already been released to a Service Provider are not refundable through the Platform.

7. Fees

7A. Managed Projects

7A.1 What a Managed Project is

A “Managed Project” is work that INFLUR agrees to provide to a business (the “Client”) for one price set out in a written quote from INFLUR (a “Quote”). INFLUR arranges the work with one or more Service Providers on the Platform, reviews it and delivers it to the Client. A Client does not need an account on the Platform. Where this Section conflicts with another Section of these Terms, this Section prevails for Managed Projects.

7A.2 INFLUR’s role

For a Managed Project, INFLUR contracts with the Client as the provider of the work. The statement in Section 1 that INFLUR is not a party to the service agreement does not apply between INFLUR and the Client. INFLUR engages each Service Provider through the Platform as a Brand, and the Service Provider’s relationship is with INFLUR, not with the Client.

7A.3 Requests and Quotes

1. A request sent through influr.com/managed or by email is an enquiry only. It does not oblige the Client or INFLUR to go ahead.
2. INFLUR aims to reply to each request within one (1) working day. This is a service aim, not a contractual promise.
3. A Quote sets out the work and deliverables, the number of revision rounds, the expected timeline and any firm deadline, the price, for monthly work what is included each month, and how to pay. A Quote is valid for fourteen (14) days unless it says otherwise.
4. A Quote becomes binding when the Client accepts it in writing or pays the first payment link, whichever comes first. The accepted Quote and these Terms together are the agreement for that Managed Project. If they conflict, the Quote prevails on scope, price and timeline, and these Terms prevail on everything else.
5. Managed Projects start from AED 8,000 per project and AED 5,000 per month for monthly work. INFLUR may decline any request and may suggest that a smaller job is posted on the Platform as a brief.

7A.4 Choosing the Service Provider

1. INFLUR proposes one or more Service Providers for the Client’s approval. No work starts with a Service Provider the Client has not approved.
2. INFLUR may replace a Service Provider who fails to deliver, becomes unavailable or breaches these Terms. INFLUR will tell the Client before the replacement starts. A replacement costs the Client nothing extra.
3. The Client agrees that INFLUR may share the brief, the Client’s name and the materials needed for the work with the approved Service Provider, under 7A.11.

7A.5 Price

1. The price in the Quote is the whole price the Client pays for the work in the Quote. It covers INFLUR’s management of the project and the Service Provider’s fee. No service fee is added at payment.
2. Prices are in UAE dirhams (AED) and exclude VAT, which is added where it applies.
3. The price covers only the work in the Quote. Further work, extra revision rounds or a change of scope need a new or amended Quote, accepted by the Client before that work starts.

7A.6 Payment, and holding the money

1. For a project, the Client pays the price in full, or in the stages the Quote sets out, through the secure payment link INFLUR sends. Payments are processed by Stripe in AED. INFLUR does not receive or store card numbers.
2. For monthly work, each month is paid in advance through a payment link sent before that month starts. The first month is paid on acceptance.
3. Work starts once the payment for it is received.
4. INFLUR holds each payment and pays the Service Provider only after the Client approves the work under 7A.8, or the work is treated as approved under 7A.8(c).

7A.7 Doing the work

1. INFLUR manages the Service Provider, the timeline and communication, and is the Client’s day to day contact. Where the work needs the Client and the Service Provider to meet or talk, for example a shoot at the Client’s premises, INFLUR arranges it, and 7A.10 still applies.
2. The Client provides on time the information, materials, access and approvals the work needs, and confirms it has the right to let INFLUR and the Service Provider use any material it supplies, such as logos, photos, text and music. A delay caused by late materials or feedback moves the timeline by the same length of time.
3. Timelines in a Quote are estimates unless the Quote calls a date a firm deadline.

7A.8 Review, approval and revisions

1. INFLUR reviews each delivery from the Service Provider before passing it to the Client.
2. The Client may approve a delivery or ask for changes within the revision rounds in the Quote, giving specific reasons.
3. If the Client neither approves a delivery nor asks for changes within five (5) working days after INFLUR delivers it, the delivery is treated as approved. INFLUR will remind the Client at least once before that day.
4. Once a delivery is approved, INFLUR pays the Service Provider at the time set in Section 8A. An approval cannot be withdrawn.

7A.9 If something goes wrong

1. If the work does not match the Quote, INFLUR will first have it put right, by the same Service Provider or a replacement, at no extra cost.
2. If INFLUR cannot deliver work that matches the Quote within a reasonable time, or misses a firm deadline by more than seven (7) days for a reason that is not the Client’s, the Client may end the Managed Project by notice. INFLUR then refunds the price of the work not yet approved. Work already approved is not refunded.
3. Before work starts, the Client may cancel for a full refund. After work starts, the Client may cancel by notice, and INFLUR refunds the price less the value of the work done up to the notice, assessed fairly against the stages in the Quote.
4. INFLUR issues a refund to the original payment method within ten (10) working days of its decision, and charges no fee for it.
5. Either party may end monthly work with thirty (30) days’ notice. A month already paid is completed and is not refunded, unless (b) applies. There is no minimum term.

7A.10 No direct dealing

1. During a Managed Project and for twelve (12) months after its last approved delivery, the Client will not engage, directly or through anyone else, a Service Provider it was introduced to through a Managed Project, except through INFLUR.
2. If the Client does, the Client will pay INFLUR an introduction fee of 25% of the fees paid to that Service Provider in the twelve (12) months after the engagement, unless INFLUR agrees otherwise in writing.
3. The Service Provider’s duties under Section 4 and Section 8A apply to the Client of a Managed Project as if the Client were a Brand on the Platform.

7A.11 Confidentiality

INFLUR keeps the Client’s brief, materials and business information confidential, and shares them only with the Service Providers the Client approves and with the payment and email services needed to do the work. When INFLUR asks Service Providers for proposals, it may describe the Client without naming it, for example “a clinic in Dubai”. INFLUR requires the approved Service Provider to keep the Client’s information confidential.

7A.12 Ownership of the work

When a delivery is approved and paid for in full, INFLUR transfers to the Client all rights in the work product that INFLUR receives from the Service Provider under Section 10. Where the Quote says that part of the work is licensed rather than owned, for example stock images, fonts or music, the Client receives the licence the Quote describes. Neither INFLUR nor the Service Provider may show the work in a portfolio or name the Client without the Client’s consent.

7A.13 Liability for Managed Projects

To the maximum extent permitted by UAE law, INFLUR’s total liability to the Client for a Managed Project is limited to the price the Client paid for that Managed Project, or for monthly work to the amounts paid in the three (3) months before the claim. INFLUR is not liable for loss of profit, revenue, data or goodwill, or for any indirect loss. Nothing in these Terms limits liability that cannot be limited by law. Section 12 does not apply between INFLUR and the Client.

7A.14 Ending a Managed Project for breach

INFLUR may end a Managed Project by notice if the Client does not pay on time, breaches 7A.10 or asks for unlawful work. The Client then pays for the work done up to the notice, and INFLUR refunds any amount paid beyond it.

7A.15 Law and disputes

Section 14 applies to Managed Projects.

8. Service Provider Obligations

Service Providers agree to:

• Deliver work that reasonably matches the proposal submitted and accepted by the Brand
• Communicate professionally and respond to Brand messages in a timely manner
• Not misrepresent their capabilities, team, or prior work in proposals or their profile
• Comply with the anonymity and non-circumvention rules in Section 4

8A. When INFLUR Hires You for a Managed Project

When INFLUR hires a Service Provider for a Managed Project (Section 7A):

1. INFLUR is the Brand on the order and the Service Provider’s client for the work. The Service Provider deals with INFLUR, and with INFLUR’s Client only as INFLUR arranges.
2. The Service Provider will not contact, solicit or accept work from INFLUR’s Client outside the Platform, during the Managed Project or for twelve (12) months after its last approved delivery, except through INFLUR. The remedies in Section 4 apply.
3. The Service Provider keeps the Client’s identity, brief and materials confidential and uses them only for the work.
4. INFLUR reviews each delivery before the Client sees it. The automatic approval after three (3) days in Section 6 does not apply to a Managed Project.
5. The Service Provider may not show the work in a portfolio or name the Client without INFLUR’s written consent.
6. INFLUR pays the Service Provider the price in its accepted proposal, less INFLUR’s commission under Section 7, thirty (30) days after INFLUR receives the Client’s payment for the work, provided the work has been approved by then, and otherwise once it is approved. The price INFLUR charges its Client is a matter between INFLUR and the Client.

9. Brand Obligations

Brands agree to:

• Provide clear and accurate briefs
• Fund escrow promptly upon accepting a proposal
• Review delivered work in good faith and provide specific feedback if requesting changes
• Not request work outside the scope of the accepted proposal without separately agreeing on additional compensation through the Platform

10. Intellectual Property

Upon a Brand’s approval of delivered work and release of payment, ownership of the delivered work product transfers to the Brand, except where the Service Provider’s proposal or pricing tier explicitly states otherwise (e.g., licensing-based rather than ownership-based delivery). The INFLUR Platform itself, including its software, design, and branding, remains the property of INFLUR. For Managed Projects, see Section 7A.12.

11. Prohibited Conduct

You may not use the Platform to:

• Violate Section 4 (Anonymity & Non-Circumvention)
• Submit fraudulent briefs, proposals, or payment information
• Impersonate another person or entity
• Upload or transmit unlawful, harmful, or infringing content
• Attempt to interfere with the operation or security of the Platform

12. Limitation of Liability

INFLUR provides the Platform as a facilitator between Brands and Service Providers. INFLUR is not responsible for the quality, legality, or outcome of work delivered by a Service Provider, nor for a Brand’s use of delivered work. To the maximum extent permitted by UAE law, INFLUR’s liability arising from use of the Platform is limited to the fees actually paid by you to INFLUR in the three (3) months preceding the claim. For Managed Projects, Section 7A.13 applies between INFLUR and the Client instead of this Section.

13. Termination

INFLUR may suspend or terminate any account, at its discretion, for violation of these Terms, suspected fraud, or repeated misconduct. Brands and Service Providers may close their accounts at any time; any funds held in escrow for active projects will be resolved according to the status of those projects at the time of closure.

14. Governing Law, Language & Contact

These Terms are governed by the laws of the United Arab Emirates and the regulations of the Sharjah Media City (SHAMS) Freezone. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

These Terms are published in English and Arabic. The Arabic version is a translation provided for convenience; if the two versions differ, the English version prevails.

For questions about these Terms, contact us at support@influr.com.

Questions?

We're happy to clarify anything in these Terms.