— Legal —
Privacy Policy
Last updated: October 2026
Influr LLC, registered under the Sharjah Media City (SHAMS) Freezone, Sharjah, United Arab Emirates ("INFLUR", "we", "us", or "our") operates the INFLUR platform, which connects businesses across the Middle East with agencies, freelancers and other service providers. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Data We Collect
We collect information you provide directly to us, including:
- Account data: name, email address, profile photo, role (business or service provider), and a password if you choose to set one. New accounts sign in with a one time code we email you; we keep only a scrambled form of each code, and it expires after 10 minutes.
- Sign in with Google: if you choose to continue with Google, Google shares your name, email address and profile picture with us. We never receive your Google password and cannot see anything else in your Google account.
- Profile data: the services you offer, your packages and prices, your portfolio, where you are based and where you can work on site, and the languages and links you add.
- Verification data: to confirm who you are, a business sends a document such as a trade licence or ID, and a service provider who asks for the Verified badge sends a document, a business address and a phone number. Our team reviews them, and they are never shown to other users.
- Payout data: for service providers, the bank details you give us to receive payments (an IBAN, or a SWIFT code and account number).
- Payment data: billing details processed by Stripe. We do not store card numbers directly.
- Usage data: pages visited, features used, timestamps, IP address, and browser/device information.
- Communications: messages and files you send to other users on the platform, and messages sent through our contact forms or support channels.
2. How We Use Your Data
- Provide, operate, and improve the INFLUR platform.
- Show businesses the agencies and freelancers that fit their project, and tell service providers about new projects that match their services and location.
- Process payments, hold funds in escrow, and pay Service Providers.
- Send transactional emails (receipts, notices about projects, proposals, orders and messages, account alerts and sign in codes).
- Respond to support requests and inquiries.
- Detect and prevent fraud or misuse.
- Screen messages between businesses and service providers automatically for breaches of our rules, and review an order’s record, delivery and the messages between the two parties when either of them opens a dispute.
- When you ask INFLUR to run a Managed Project, share your name, your company, the project details and the materials needed for the work with the agency or freelancer you approve.
- Comply with applicable laws and regulations.
We do not sell your personal data to third parties.
3. Third-Party Services
We use trusted third-party services to operate our platform:
Stripe
Payment processing. Stripe processes all card data under its own PCI-DSS compliant infrastructure.
Privacy policy: stripe.com/privacy
Appwrite
Authentication, database, and file storage. User credentials and profile data are stored securely in Appwrite's infrastructure.
Privacy policy: appwrite.io/privacy
Resend
Transactional email delivery (receipts, notifications, welcome emails).
Privacy policy: resend.com/privacy
Sentry
Error reports from our servers, so we can fix problems quickly. Emails, phone numbers and other personal details are removed before a report is sent.
Privacy policy: sentry.io/privacy
Microsoft Clarity
Records how visitors use our public pages, such as the home page, the sign up forms and the form to post a project, so we can see where the site is hard to use. What you type is hidden in the recordings, and Clarity is never told who you are. It is not used inside accounts: never on your dashboard, messages, orders or payments. Run by Microsoft.
Privacy policy: privacy.microsoft.com
Anthropic (Claude)
Drafts text from what you write. When you post a project, the line you write about what you need is sent, so a first draft of the project can be written for you to check. Nothing else about you is sent, and nothing is posted until you press the button yourself. The INFLUR team also uses it to draft a message to you: we send your first name, your language, whether you use INFLUR as a business or a service provider, what you have done on INFLUR so far, and your conversation with INFLUR. Never your email address, phone number, documents or bank details. A person at INFLUR reads every such message before it is sent.
Privacy policy: anthropic.com/legal/privacy
Optional sign in. If you choose Continue with Google, Google confirms who you are and shares your name, email address and profile picture with us.
Privacy policy: policies.google.com/privacy
4. Data Retention
We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., completed payment records).
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your account and associated personal data.
- Export your data in a portable format.
- Opt out of non-essential marketing communications.
To exercise any of these rights, email us at support@influr.com.
6. Cookies
We use essential cookies to keep you logged in, maintain your session and remember your language choice. We do not use third-party advertising cookies. We use Google Analytics to understand how the site is used; it sets analytics cookies and collects anonymised usage data such as pages visited and device type, which we do not link to your account. On our public pages, Microsoft Clarity sets cookies that link the pages of one visit; for visitors in the European Economic Area, the United Kingdom and Switzerland it sets none. You can disable cookies in your browser settings, but this may affect platform functionality.
7. Security
We use industry-standard security measures including HTTPS encryption, hashed passwords, sign in codes kept only in scrambled form, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Continued use of INFLUR after changes constitutes acceptance of the updated policy.
This Privacy Policy is published in English and Arabic. The Arabic version is a translation provided for convenience; if the two versions differ, the English version prevails.