— Legal —

Terms of Service

Last Updated: September 15, 2026

1. What INFLUR Is

INFLUR is a marketplace that connects Brands seeking AI-powered services with Service Providers (AI agencies, studios, and specialists) who deliver those services. Brands may either purchase a fixed-price package published by a Service Provider, or post a brief and receive proposals. INFLUR facilitates the connection, holds payment in escrow, and provides the messaging through which the parties communicate. INFLUR is not a party to the underlying service agreement between a Brand and a Service Provider — INFLUR’s role is limited to facilitating the match, processing payment, and enforcing the Platform’s rules.

2. Who Can Use INFLUR

To use the Platform, you must:

• Be at least 18 years of age
• Provide accurate, complete, and current information during registration
• If registering as a Brand or Service Provider, represent that you have authority to bind the company or entity you represent
• Comply with all applicable UAE laws and regulations while using the Platform

Service Provider applications are manually reviewed before approval. INFLUR may approve, reject, or revoke Service Provider status at its sole discretion.

3. Account Roles

Brands post project briefs, review proposals, fund escrow, communicate with matched Service Providers, and approve or request changes to delivered work.

Service Providers apply to open briefs, submit proposals (pricing, timeline, and pitch), deliver work product, and receive payment upon Brand approval, less the applicable referral fee.

Admin (INFLUR) reviews and approves Service Provider applications, reviews proposals before they are shown to Brands, monitors communications for Platform-rule violations, and manually processes the release of escrowed funds.

4. Non-Circumvention

Service Providers are identified by name on the Platform so that Brands can choose who to work with. Their contact details are not: email addresses, phone numbers, websites and social media handles are withheld from Brands and may not be published in any Provider-authored text. All communication and payment relating to a project must take place through the Platform.

You agree NOT to:

• Attempt to identify, contact, or solicit the other party outside the Platform during an active engagement
• Share or solicit personal contact information, external links, or social media handles through the Platform’s messaging system
• Circumvent the Platform to negotiate or complete a transaction outside of INFLUR in order to avoid applicable fees

All messages sent through the Platform are automatically screened for content that violates this section. Messages that appear to violate this policy may be blocked, and repeated or serious violations will result in immediate and permanent suspension of the violating account. In cases of confirmed circumvention, INFLUR reserves the right to withhold any funds associated with the violation, and no refund will be issued to the violating party.

5. Briefs, Proposals & Project Matching

Brands post briefs describing the project, budget range, and deadline. Service Providers submit proposals including price, timeline, and a description of their approach. All proposals are reviewed by INFLUR before being made visible to the Brand, to screen for Platform-rule violations. INFLUR’s review does not constitute an endorsement of the proposal’s quality, accuracy, or feasibility — Brands are responsible for evaluating proposals on their own judgment.

Once a Brand accepts a proposal, a project is created and all other proposals for that brief are automatically closed.

6. Payments, Escrow & Withdrawals

Payments on the Platform are processed by Stripe, a third-party payment processor, in UAE dirhams (AED). INFLUR never receives or stores card numbers. The escrow rules in this Section apply to package orders placed and paid through the Platform. A project arising from a brief is paid as agreed in the accepted proposal; where INFLUR does not process that payment, the escrow, clearance and dispute rules below do not apply to it.

How money moves on a package order

1. Payment. The Brand pays the full package price when placing the order. Until it is paid, no work is owed, no work should start, and the Brand may cancel the order at no cost.
2. Escrow. INFLUR holds the payment for the duration of the order. It is not passed to the Service Provider on purchase.
3. Delivery and review. When the Service Provider marks the order delivered, the Brand may approve it or request one of the revisions included in the package. Where the Brand neither approves nor raises an issue, the order is treated as approved three (3) days after delivery, so that a Service Provider is not left unpaid for accepted work.
4. Release. On approval, INFLUR releases the payment to the Service Provider’s balance on the Platform, less INFLUR’s commission (see Section 7).
5. Clearance. Released funds are held for a fourteen (14) day clearance period before they become available to withdraw.

Withdrawals

A Service Provider may request a withdrawal of their available balance from their Orders page. A withdrawal covers the whole available balance, is paid by bank transfer to the bank account the Service Provider has saved on the Platform, and is reviewed by INFLUR before it is sent. Bank transfers can take several working days to arrive. One withdrawal request may be open at a time, and a request cannot be made until bank details are on file. INFLUR stores an IBAN for this purpose and never stores a full account number.

Problems, disputes and refunds

While a payment is held, either party may report a problem with the order. Doing so places the order on hold: the money stays with INFLUR, the three-day automatic approval stops, and INFLUR reviews the order record and the messages between the parties. INFLUR will then either refund the Brand in full or release the payment to the Service Provider. INFLUR may refund the Brand where a Service Provider fails to deliver, delivers work materially different from what was purchased, or misses the agreed deadline. INFLUR’s decision settles the order on the Platform; it does not limit either party’s rights under UAE law.

Once an order has been paid, it cannot be cancelled by either party from the Platform; unwinding a paid order is a refund, handled through the process above. Refunds are returned to the original payment method and can take several business days to appear. INFLUR does not charge a fee for a refund, and no commission is taken on a refunded order. Payments that have already been released to a Service Provider are not refundable through the Platform.

7. Fees

8. Service Provider Obligations

Service Providers agree to:

• Deliver work that reasonably matches the proposal submitted and accepted by the Brand
• Communicate professionally and respond to Brand messages in a timely manner
• Not misrepresent their capabilities, team, or prior work in proposals or their profile
• Comply with the anonymity and non-circumvention rules in Section 4

9. Brand Obligations

Brands agree to:

• Provide clear and accurate briefs
• Fund escrow promptly upon accepting a proposal
• Review delivered work in good faith and provide specific feedback if requesting changes
• Not request work outside the scope of the accepted proposal without separately agreeing on additional compensation through the Platform

10. Intellectual Property

Upon a Brand’s approval of delivered work and release of payment, ownership of the delivered work product transfers to the Brand, except where the Service Provider’s proposal or pricing tier explicitly states otherwise (e.g., licensing-based rather than ownership-based delivery). The INFLUR Platform itself, including its software, design, and branding, remains the property of INFLUR.

11. Prohibited Conduct

You may not use the Platform to:

• Violate Section 4 (Anonymity & Non-Circumvention)
• Submit fraudulent briefs, proposals, or payment information
• Impersonate another person or entity
• Upload or transmit unlawful, harmful, or infringing content
• Attempt to interfere with the operation or security of the Platform

12. Limitation of Liability

INFLUR provides the Platform as a facilitator between Brands and Service Providers. INFLUR is not responsible for the quality, legality, or outcome of work delivered by a Service Provider, nor for a Brand’s use of delivered work. To the maximum extent permitted by UAE law, INFLUR’s liability arising from use of the Platform is limited to the fees actually paid by you to INFLUR in the three (3) months preceding the claim.

13. Termination

INFLUR may suspend or terminate any account, at its discretion, for violation of these Terms, suspected fraud, or repeated misconduct. Brands and Service Providers may close their accounts at any time; any funds held in escrow for active projects will be resolved according to the status of those projects at the time of closure.

14. Governing Law & Contact

These Terms are governed by the laws of the United Arab Emirates and the regulations of the Sharjah Media City (SHAMS) Freezone. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the UAE.

For questions about these Terms, contact us at support@influr.com.

Questions?

We’re happy to clarify anything in these Terms.